Consultant Profile: Andrew Peachey

Specific Experience

Andrew is a senior-level professional with over 15 years of experience. His skill set includes business casing, business analysis, risk analysis, and report writing. He also has sound knowledge of call centre operations as well as technical writing skills and experience. Specific career accomplishments include:

• Working with executives to develop strategic business plans
• Writing business cases to assess the viability of various corporate initiatives
• Coordinating the implementation of a number of call centre telecom changes
• Improving a call centre's file management system by completing a workflow analysis and then making recommendations for improvement
• Successfully coordinating the reformatting and re-writing of a 2,000 page procedures manual

• Results oriented; big picture thinker
• Quality conscious; dedicated to precision
• Able to work in detail while keeping focussed on broader outcome objectives
• Pragmatic approach to correlating business objectives
• Adept at juggling multiple priorities and working under pressure to meet time constraints while fulfilling clients' expectations
• Excellent interpersonal, organizational, and communication skills
• Skilled facilitator and leader
• Able to resolve conflict and sensitive issues related to operational change; skilled at engaging multiple stakeholders in a common direction
• Respect and value the input of others
• Strong writing, analytical, and problem-solving skills